FAQ-You Ask, We Answer! – Toymyst-Art toys

🔍 Are your products genuine?

Yes! ✅ All the items we sell are 100% authentic with 200% adorable💖. We carefully source every item from reliable and trusted suppliers, No fakes, no funny business. You’re in safe hands! 💯✨

How do I buy what I claimed in the live❓

Easy peasy! 💖
1️⃣ Type “claim” during the live when you fall in love with a figure.
2️⃣ First to claim, first to get.
3️⃣ Checkout in toymyst.com with the CO link ～⏳💨

⏳ What happens if I don’t pay after claiming?

We’ll hold the unpaid items for 24 hours maximun, if payment isn’t made in time, we’ll release it for others to grab. Some toys are highly sought-after – please act fast to avoid missing out! 😢

📝 Can I pre-order a product I like?

Absolutely! 💖 Just DM us or contact us on WhatsApp if the item you’re looking for is out of stock. We’ll try our best to help you pre-order it! ⏳

📦 When will my order be shipped?

Your package will be carefully packed and handed over to the shipping carrier within 48 hours. 💪📬
We’ll upload the tracking number to both our website and your PayPal order details.
📩 You’ll receive shipping updates automatically via email from both us and PayPal –keep an eye on your inbox! 👀💌so you can follow your new babies home. 🥰

⏱️ How long does shipping take?

Shipping usually takes around 7–14 business days. 🛫📦
But! If your package is held at customs or affected by unexpected delays (like weather or inspections), it may take a bit longer.
💡 If you haven’t received your package within 30 days, don’t worry — just reach out to us, and we’ll take care of it with proper after-sales support! 🙌💬

🔁 Can I return or exchange items?

Due to the nature of collectible items, we don’t accept returns or exchanges, unless the item was damaged during shipping or you received the wrong item. 🚫📦❌.

To qualify for after-sales support, an unboxing video is required 🎥 — please make sure to record when opening your package!
If there’s an issue, just contact us within 3 days of delivery, and we’ll do our best to help. 💌✨