FAQ-You Ask, We Answer!

πŸ” Are your products genuine?

Yes! βœ… All the items we sell are 100% authentic with 200% adorableπŸ’–. We carefully source every item from reliable and trusted suppliers, No fakes, no funny business. You’re in safe hands! πŸ’―βœ¨

How do I buy what I claimed in the live❓

Easy peasy! πŸ’–
1️⃣ Type “claim” during the live when you fall in love with a figure.
2️⃣ First to claim, first to get.
3️⃣ Checkout in toymyst.com with the CO link ο½žβ³πŸ’¨

⏳ What happens if I don’t pay after claiming?

We’ll hold the unpaid items for 24 hours maximun, if payment isn’t made in time, we’ll release it for others to grab. Some toys are highly sought-after – please act fast to avoid missing out! 😒

πŸ“ Can I pre-order a product I like?

Absolutely! πŸ’– Just DM us or contact us on WhatsApp if the item you’re looking for is out of stock. We’ll try our best to help you pre-order it! ⏳

πŸ“¦ When will my order be shipped?

Your package will be carefully packed and handed over to the shipping carrier within 48 hours. πŸ’ͺπŸ“¬
We’ll upload the tracking number to both our website and your PayPal order details.
πŸ“© You’ll receive shipping updates automatically via email from both us and PayPal –keep an eye on your inbox! πŸ‘€πŸ’Œso you can follow your new babies home. πŸ₯°

⏱️ How long does shipping take?

Shipping usually takes around 7–14 business days. πŸ›«πŸ“¦
But! If your package is held at customs or affected by unexpected delays (like weather or inspections), it may take a bit longer.
πŸ’‘ If you haven’t received your package within 30 days, don’t worry β€” just reach out to us, and we’ll take care of it with proper after-sales support! πŸ™ŒπŸ’¬

πŸ” Can I return or exchange items?

Due to the nature of collectible items, we don’t accept returns or exchanges, unless the item was damaged during shipping or you received the wrong item. πŸš«πŸ“¦βŒ.

To qualify for after-sales support, an unboxing video is required πŸŽ₯ β€” please make sure to record when opening your package!
If there’s an issue, just contact us within 3 days of delivery, and we’ll do our best to help. πŸ’Œβœ¨